Although Dialog Insight's online releases should not affect your account, some changes may have an impact on your use of the platform.
Check this article regularly to stay informed of these changes.
Communication types: managing opt-out requests per channel
A section will be added to the configuration of a communication type to help you better manage opt-out requests on separate channels. Thus, upon receipt of a spam complaint, your contacts can be added to the kill file of the channel from which the complaint was made (email or SMS), without being deactivated and unsubscribed from the other channels' communications.
However, contact deactivation management following a complaint must be activated for your project. This activation is done upon request. For more information, see Efficient Configuration of Authorized Channels.
Marketing automation: duplicating scenarios
It is now possible to duplicate scenarios, whether in preparation or active.
SMS: additions to the list of supported countries and numbers
We now support countries in South America, Africa and Asia, which could have an impact on the eligibility of some contacts to receive your SMS messages.
For more information, see Supported Number Formats for Sending SMS Messages. The new countries will be added to this list.
Groups: viewing eligible contacts by subscription
In the edit page, one link, per channel, will be available to open a page displaying eligible contacts broken down by explicit opt-in fields. For more information, see Creating a Group of Contacts.
Exports: obtaining the IP addresses of the contacts who opened your emails
When Geolocation is enabled on the IP address in your project, you can obtain this data in your exports (manual and automated). This data will be added after the current administrative fields.
In order to improve the reach of your web push notification campaigns, the platform now supports Microsoft Edge (version 17+) and Opera browsers (see the complete list of supported browsers).