Before start sending messages, you need to add Dialog Insight servers to your whitelist. During your normal use of the Dialog Insight platform, you are bound to repetitively send the same email to internal addresses for newsletter testing, for example.
Whether performing tests when preparing emails or sending automated notifications as part of a workflow (for example, when a contact subscribes), these scenarios generate high-speed emails, often to the same address and with almost identical content. It is possible that your mail servers may see these repetitive emails as spam and block them or that your anti-spam systems recognize the sender's address as one they usually control and therefore consider it inappropriate that an external email comes from one of these addresses.
To avoid this situation, it is best to unblock emails from the platform in your anti-spam systems to ensure that they reach their destination.
How to Add Dialog Insight to your Whitelist
Ask your I.T. team to take care of this configuration. The exact process to add our servers to your whitelists varies according to the mail servers you use, but the best way to do this is to accept all emails that come from our servers (as per the IP addresses). Dialog Insight currently delivers emails from addresses on the following servers:
- Canadian platform (app.dialoginsight.com): 220.127.116.11/22
- French platform (app.mydialoginsight.com): 18.104.22.168/21
|Note: It would be a bad idea to configure your systems to accept automatically all emails coming from your own domain name. This is a common error that benefits without fail spammers/phishers who are aware that many systems are poorly configured and accept all emails from their own domain without any validation.|