Creating a web push notification is similar as creating an email message, except with less options as it is much quicker as the message is very short. 

Have configured web push notifications.
Access Path
> Messages > Web push

How To


  1. In the page listing web push notifications, click Create a notification.
  2. In the New page:
    1. Select the website associated to the notification to be created.
    2. Select the communication type.
      It is recommended to create a communication type specific for web pushes, with no required consents.
    3. Click Edit content.


  1. Writing the notification is done on the Edit page.
  1. Start by changing the default notification name.  This name is only used within the platform to identify the notification.
  2. In the left pane menu, specify the notification type you want to create.
    Different options will display depending on your choice.
    • Generic notification - To create a notification, without personalization, that can be sent to all subscribers.
    • Personalized notification - To create a personalized notification by adding data from contact profiles.
      This type of notification can only be sent to subscribers who are known to be contacts in your database.
  3. In the languages section, check those in which you want to write the notification.
    If a language shown no subscribers (number in paraenthesis), you can choose to not create a notification in this language.
  4. Many other edit options are possible:
  5. In the center pane, create the notification itself:
    1. Enter the title.
      The title is automatically cut after 120 characters.
    2. Enter the text of the notification in the Content field.
      The goal is to direct subscribers back to your website, so there is no need to use a long message. It is more important to raise their interest and have them click.
      The content is cut after 240 characters, mais displays in its entirety on mouse hover.
    3. Specify the link of the page where you want to redirect subscribers.
    4. The default icon you have set will displayed for each new notification, but you can change it at any time by another one.
      This image must be square, be in JPG, PNG, GIF, WEBP, ICO, CUR or BMP format, have a minimum size of 192px x 192px.
    5. You can also add a bigger image at the bottom of the notification.
      This image only displays in Chrome for now, and must have a minimum width of 330px and hight of 240px.
    6. If there are warnings, or errors to correct, you will see them under the Validation section.
    7. Click Save.


  1. Go to the Test page.

  2. In the Language section, select the language in which to view the preview.
  3. Under Preview with a contct, select the contact to use for your preview and see how the personalized elements show, if you have added some.
  4. Choose Desktop or Mobile to see the proper preview.
  5. Test your notification:
    • Test now - Receive a test in the browser of your current Dialog Insight session, without having to install any script or files on your website.
    • Send - Envoyer un test dans le navigateur d'un contact qui est abonné aux notifications du site Web associé, normalement envoyé à un contact test qui est habituellement vous ou un collègue.
      Sélectionnez le contact dans la section Preview with a contact. Si aucun contact n'affiche à cette boîte, c'est que vous n'avez aucun abonné connus présentement dans votre liste de contact (projet).


Once the test performed with success, you can send the notification.

  1. Go to the Send page.

  2. In the Recipientssection, check who you want to send the notification to.
    • If you have created a generic notification:
      • Known subscribers
        These are subscribers that have been identified as contacts in your database.
        Since they are contacts, you need to choose which ones:
        • All - sent to all subscribed contacts
        • One or more groups - sent only to subscribed contacts that are part of the selected group(s)
      • Unknown subscribers
        These are subscribers that could not be identified and on whom you have no personal information.
    • If you have created a personalized notification:
      • All - sent to all subscribed contacts
      • One or more groups - sent only to subscribed contacts that are part of the selected group(s)
    • Click the Calculate button to see the number targeted contacts, as well as the number of subscriptions by browser.
      * Note that one subscriber can show up in more than one category - a person can have subscribed to notifications through both Chrome AND Firefox, and also be a contact in the Dialog Insight platform.
  3. In the Planificationsection, specify when to send the notification.
    • Now
    • At this time (click Modify to have access to this window)
      You can specify the date, time, and even the timezone.
  4. Click Prepare sending.
  5. Confirm by clicking Confirm and prepare sending.
    The approval window will show the number of targeted contacts and subscribers.
  6. To  send the notification, click Approve.
    If you choose to approve it later, the notification will show up in the pending sendings, under Results > Sendings in process.