To edit an active scenario, it must first be deactivated. However, it is NOT necessary to deactivate a scenario when you want to make a correction to a message. In this case, you only have to directly edit the message itself.
How To
- Click on Deactivate in the upper right.
- Make the necessary modifications to your campaign. These modifications will only affect future executions.
- Click on Activate to put the campaign back online.
| Note: When you deactivate a campaign to make changes, it will no longer run. The contacts are then stopped at the reached stage. When you reactivate the campaign, it resumes its course and the contacts finish the campaign according to the established rules. |
Versioning
Each time you deactivate a campaign, you create what is called a version. Versions can be consulted to see the sequence, but it is not possible to restore it. You can consult the executions i nthe History tab:
Tips: To keep a version of the campaign that you can reactivate if necessary, we advise you to duplicate the initial version before making changes to it. The initial version can then be deactivated and kept as a backup copy.