In the contact's profile, you can manage manually the sending status for that contact. You could need to deactivate a contact in some cases, such as a verbal or written request from the contact.
To receive communications, the contact must respect the following conditions:
To manage contacts' consents, it is recommended to use a consent centre to add filters to the sendings.
Activate/Deactivate a Contact
To activate or deactivate a contact manually, click on the button at the upper right of the contact's profile:
If the contact is deactivated, you will see the Activate option instead. When the contact is deactivated, communication channels will all display a red X. Before reactivating a contact, make sure you really have the authorization. Was there a reason for the deactivation (for example, a verbal or written request from the contact)?
| If you have a CDP structure, you have to deactivate the contact in the unified project AND in each source project where the contact exists. |
Results
You can consult details on the sending status for the contact looking in these two places:
The contact could be deactivated with one of these methods:
- Opt-out using an opt-out link in a message
- Manual deactivation by a user in the project
- Import of a new list
- Request with web service (API) after a spam report
- Update with a form