Adding a contact to the email kill file provides the ability to prevent emails from being sent to this contact for the current project as well as for all the client's other projects. A contact can be placed on a kill list automatically when an email is flagged as unwanted ("Spam" or "Junk") or when unsubscribing, if the related communication type is configured as such (see Configuring a Communication Type).
The other way to put a contact on the kill file is to do it manually, as described below.
|Prerequisite||To be able to put a contact on a kill file from the contact information card, you must have the permission to do so as not all users can perform this delicate operation. If you have this permission, the Add to email kill file button will be visible.|
|Access Path|| > Viewing a Contact's Profile|
Once the contact information card is displayed, go to the Profile page.
- If you are entitled to add contacts to the black list, click on Add to email kill file.
A Red icon will be displayed in the contact's information card.