This feature makes it easier for users to send messages by setting authorized senders and reply-to emails in advance, thus making sure they are always valid. This way, users must select the sender and the reply-to email from a dropdown list of valid choices. It is possible to define senders or reply-to emails for the entire account, a specific project or a communication type.
Prerequisites
→ Configure email authentication
→ Have Administrator permissions
Step 1: Define the Available Format
First, go to Account (left menu):
Select Authorized senders:
Then, check Activate and choose between these 2 formatting options:
Check Allow users manual entry (other) if you want the users to have the Other... option in the dropdown list, which allows to enter another email manually.
Step 2: Add an Authorized Sender
Click on Add next to Senders:
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Step 3: Add a Reply-to Address
Click on Add next to Reply-to address:
For the domain, select one used for replies only.
Note that it is not mandatory to provide a Reply-to email, but if none is provided, the sender domain will be used as default.