Approve

A message must always be approved before it can be sent.

The approbation can be done right after the message creation or later one, from a list of messages to approve.

PrerequisiteThe message must have been created and prepared. See Creating an HTML Message , Creating a Message Using Drag-and-Drop and Sending a Message.

Access Path > Messages > Sendings to approve

How To

  1. In the list of messages to approve, select the message to approve and click on Details. You can also click directly on Approve to approve the message without viewing it beforehand, although it is always better to validate the message before sending it.
  2. If needed, change the date and time of the mailing by clicking on Edit lauch date
  3. If your message includes customization variables, you can view the personalized messages before sending them by clicking on Preview. To use this option, just select the recipients one after the other in the list of the To to preview the message for that person.
  4. To see the results of the analysis, go to the Analysis tab.
  5. Once all validations are performed and the message is ready to be sent, click on Approve. If however you decide not to send this message, click on Reject, and specify the reason why and confirm.

Cancel

When messages are being prepared for sending, in delivery or pending, it is possible to completely cancel the mailing process. You can also cancel a message at the time of approval.

Access Path > Results > Sendings in progress

How To

  1. Locate the message to cancel in the list of messages in progress or in delivery, and click on the corresponding icon.
    *Note that messages are cancelled as soon as you hit the Cancel icon.
  2. In the cancelled mailing window, you must specify the reason for cancelling.
  3. Indicate if you want to cancel or continue the mailing of messages already prepared by selecting the desired option.
    *Usually, you will want to cancel those messages already prepared as well, especially if they are in error.
  4. Click on Cancel sending to confirm cancellation. The cancelled mailing is automatically deleted. 

Pause

When a message is being sent, it is possible to interrupt the mailing process of a message that is being sent or that is temporarily or permanently pending. Interrupting a mailing can be necessary when, for example, you realize that you have sent the wrong message, or you wish to postpone it later.

PrerequisiteTo be able to pause a mailing, it must not be completed.
Access Path > Results > Sendings in progress

How To

  1. In the list of messages in progress, you can click the pause icon to interrupt the mailing of the message or to postpone it.
    *Note that messages are paused as soon as you hit the Pause icon.
  2. Once the mailing has been paused, you can restart it if needed, or even cancel it completely by clicking on either