If you wish to use a custom domain in your links or to host your forms, surveys, contests, etc. insteal of using Dialog Insight's domain, you must add it and, if needed, secure it.

But first, you must add and validate the domain.

How To

  1. Access Account management.
    *You must have an Administrator permission. If this is not the case, ask a user that has the proper rights.
  2. Under the Organization menu, select Domain management.
  3. Open the Custom domains tab.
  4. In the list of Custom domains, click Add a custom domain, and follow the provided instuctions:
    1. Select the validated domain you wish to use as a custom domain.
      If the domain is not listed, it is because it has not yet been added, or validated.
    2. Click Continue.
    3. Create the DNS record as indicated in the instructions, and take care to choose the right type of DNS record, either CNAME or A.
    4. Click Validate DNS record.
      When Dialog Insight can confirm that the DNS record is valid, the domain will be validated as a custom domain, and you will get a confirmation message.
    5. Click Continue to indicate if, and how, you want to secure your custom domain.
      • If you choose not to secure your domain, for instance if your site does not collect data from visitors, you can select the Unsecured domain option, and click Complete.
      • You can choose to let Dialog Insight create, install and update the SSL certificate for you, which is the recommended option. If this is your choice, select the Do it for me option and click Complete.
      • If you want to manage your SSL certificates yourself, then choose the Use my own certificate option and click Continue.
        You will then have to add your SSL certificate:
        1. Click Add an SSL certificate.
        2. In the window to add the certificate, enter the requested information.

        3. Click Add.
        4. Once the certificate is added, you can enable it by clicking the "Play" icon.

        5. Click Complete.

  5. Check that your custom domain is validated and secured by going back to the list of custom domains. If your custom domain has been well configured and secured, the DNS record column will show a Valid status, and the SSL certificate column will show a Secured status.

And after?

You must edit the existing links in your opt-in forms, events, contests, surveys, etc. by replacing HTTP by HTTPS.
For example:
http://communications.dialoginsight.com  -->  https://communications.dialoginsight.com


Other validations

How to be certain my page is really secured?

Each browser has its own way of indicating a page is secured.

  • In Internet Explorer, a lock is shown in the far right end of the address bar.
  • In Google Chrome, le word Secure appears in the left end of the address bar.
  • In Firefox, a green lock shows in the left end of the address bar.


Why is my browser still indicating that my site is not secure?
It might be that the page contains other non secured elements, such as images, or JavaScript or CSS files. Make sure that these elements are also hosted securely (https).