If you want to use a custom domain in your links or to host your forms, surveys, contests, etc. instead of seeing the Dialog Insight domain, you must add it and, ideally, secure it by adding an SSL certificate.

But first, you must add and validate the domain.

Access PathAccount management > Organization > Domain management > Cutom domains

How to

  1. Go to the home page of the Account management application.
    * You must have an Administrator permission. If this is not the case, ask a user that has the proper rights.
  2. In the left-hand menu, under Organization, select Domain management.
  3. Click on the Custom domains tab.
  4. In the list of custom domains, click on Add a custom domainand follow these steps:
    1. Select the validated domain you want to use as a custom domain.
      If the domain is not listed, it is because it has not yet been added, or validated.
    2. Click on the Continue button.
    3. Choose the type of content for which you want to use the domain
      • Generic- You will need to create a DNS record of type CNAME or A. The exact value of the record depends on the platform to which your account is assigned.
        • In Canada :
          communications.yourcompany.com CNAME secure.ofsys.com.
          communications.yourcompany.com A
        • In France :
          communications.yourcompany.com CNAME secure.mydialoginsight.com.
          communications.yourcompany.com A
      • Landing pages - You will need to create the provided DNS record.
    4. Once you have chosen the type, click on the Continue button.

      Note : If you are using a content delivery network (CDN) to keep a DNS, it is possible to validate it by following the link displayed in step number 3. In your CDN, be sure to configure the DNS you want to use to point to one of the links mentioned in the box above

    5. Follow the instructions indicated according to the type you have chosen.
      Note : You may need the help of your technical team.
    6. When Dialog Insight can confirm that the DNS record is valid, the domain will be validated as a custom domain, and you will see a configuration confirmation message.
    7. Click on Continueto indicate how you want to secure your custom domain.
      • If you choose not to secure your domain, for instance if your site does not collect data from visitors, you can select the Unsecured domain option, and click Complete.
      • You can choose to let Dialog Insight create, install and update the SSL certificate for you, which is the recommended option. If this is your choice, select the Do it for me option and click Complete.
      • If you want to manage your SSL certificates yourself, then choose the Use my own certificate option and click Continue.
        You will then have to add your SSL certificate:
        1. Click Add an SSL certificate.
        2. In the window to add the certificate, enter the requested information.

        3. Click Add.
        4. Once the certificate is added, you can enable it by clicking the "Play" icon.

        5. Click Complete.

  5. Check that your custom domain is validated and secured by going back to the list of custom domains. If your custom domain has been well configured and secured, the DNS record column will show a Valid status, and the SSL certificate column will show a Secured status.
  6. Return to the Domain management tab and add your custom domain to the desired locations.

Next Step

You must edit the existing links in your opt-in forms, events, contests, surveys, etc. by replacing HTTP by HTTPS.
For example:
http://communications.dialoginsight.com  -->  https://communications.dialoginsight.com


Other Validations

How to be certain my page is really secured?

Each browser has its own way of indicating a page is secured.

  • In Internet Explorer, a lock is shown in the far right end of the address bar.
  • In Google Chrome, le word Secure appears in the left end of the address bar.
  • In Firefox, a green lock shows in the left end of the address bar.


Why is my browser still indicating that my site is not secure?
It might be that the page contains other non secured elements, such as images, or JavaScript or CSS files. Make sure that these elements are also hosted securely (https).