Criteria related to the score let you create groups of contacts who have a given score.

The format of the score is as it was configured for the project.       

CriteriaDescription
Select or ExcludeOption used to specify whether to include or exclude the corresponding contacts from the group.
Stars
The score takes the form of starts, from 0 to 5 stars. You must define how many points is need to get each number of stars. A default distribution is already set, but you can change it as needed.

Thumbs up / Thumbs down
The score is shown as a thumbs up or down image. The default distribution is set à 51% for thumbs up.

Stars
The score is shown as its real value, that is the sum of all points for met criteria.