Communication types are mostly used to define parameters that apply to a specific communication type, but also to categorize messages.
> Configuration > Communication types
- Once the page listing all the communication types is displayed, scroll to the bottom of the page to click on Add a communication type.
- In the pop-up that displays, type in a name for the communication type and click on Add.
The new communication type will be listed by alphabetical order with the existing ones.
- Once named, you need to proceed to the definition of the new communication type. See Configuring Communication Types.