Communication types are mostly used to define parameters that apply to a specific communication type, but also to categorize messages.

Access Path > Configuration > Communication types

 How To

  1. Once the page listing all the communication types is displayed, scroll to the bottom of the page to click on Add a communication type.
  2. In the pop-up that displays, type in a name for the communication type and click on Add.
    The new communication type will be listed by alphabetical order with the existing ones.
  3. Once named, you need to proceed to the definition of the new communication type. See Configuring Communication Types.